Legal
/ Privacy policy
Your data,
handled with care.
What we collect, why we collect it, and the controls you always keep. Written to be read, not skimmed past.
Effective Nov 1, 2026
Version 3.2
GDPR + CCPA aligned
At a glance
01 — What we collect
Account, payment and dispute data you connect.
02 — Why we use it
To fight disputes and stop fraud for you. That’s it.
03 — Who sees it
Only processors you approve. We never sell data.
04 — Your controls
Export or delete everything, any time, in one click.
01
Information we collect
We only collect what we need to run RecoverIQ for you. Here is the full list, with how long we keep each type.
CATEGORY
EXAMPLES
PURPOSE
KEPT FOR
Account
Name, work email, company, role
Sign-in and billing
Life of account
Payments
Charges, refunds, dispute records
Building evidence
7 years
Orders
Items, shipping, delivery proof
Proving delivery
3 years
Usage
Pages viewed, device, IP address
Security and support
13 months
02
How we use it
Fight disputes on your behalf
Your data builds the evidence pack for each case.
Score orders for fraud
Signals stay inside your workspace and are never pooled by name.
Keep your account secure
We watch for unusual sign-ins and block them.
Improve the product
Only with aggregated, de-identified data.
03
Sharing and processors
We share data only with processors needed to run the service, such as cloud hosting and the payment networks that receive your rebuttals.
We never sell your data.
Not to advertisers, not to data brokers, not ever.
04
Retention and security
Data is encrypted in transit and at rest, and deleted on a fixed schedule once it is no longer needed.
AES-256
ENCRYPTION AT REST
TLS 1.3
ENCRYPTION IN TRANSIT
SOC 2
TYPE II AUDITED
30 days
TO DELETE ON REQUEST
05
Your rights
Wherever you are, you can ask us to do any of the following. We reply within 30 days.
06
Contact us
New: RecoverIQ Alerts stop disputes before they happen
New: RecoverIQ Alerts stop disputes before they happen
New: RecoverIQ Alerts stop disputes before they happen
New: RecoverIQ Alerts stop disputes before they happen