Solutions

/ Built for your business

Built for the way
you sell.

Every business model loses money to chargebacks differently. RecoverIQ ships with playbooks tuned for yours, from one-off orders to recurring billing to multi vendor marketplaces.

01

82%

win rate on fraud claims

Digital goods

05

3×

faster dispute filing

Travel

02

−71%

chargebacks in 90 days

Subscriptions

04

0.21%

avg. seller ratio

Marketplaces

03

$2.1M

recovered for DTC brands

Ecommerce

Most popular

01

82%

win rate on fraud claims

Digital goods

05

3×

faster dispute filing

Travel

02

−71%

chargebacks in 90 days

Subscriptions

04

0.21%

avg. seller ratio

Marketplaces

03

$2.1M

recovered for DTC brands

Ecommerce

Most popular

01

82%

win rate on fraud claims

Digital goods

05

3×

faster dispute filing

Travel

02

−71%

chargebacks in 90 days

Subscriptions

04

0.21%

avg. seller ratio

Marketplaces

03

$2.1M

recovered for DTC brands

Ecommerce

Most popular

01

82%

win rate on fraud claims

Digital goods

05

3×

faster dispute filing

Travel

02

−71%

chargebacks in 90 days

Subscriptions

04

0.21%

avg. seller ratio

Marketplaces

03

$2.1M

recovered for DTC brands

Ecommerce

Most popular

01

/ Industries

A playbook for every model.

Pick your business model to see the disputes you face most and how RecoverIQ handles them.

Ecommerce & DTC

Friendly fraud and “item not received” claims eat into margin on every order. RecoverIQ fights them with delivery and device proof.

Playbook live

Top dispute reasons

13.1

Not received

38%

10.4

Fraud

31%

13.3

Not as described

19%

13.6

Credit not processed

12%

How RecoverIQ helps

Carrier proof pulled automatically

Device + AVS match on every case

Auto-refund rules for low-value orders

Shopify and Stripe in one click

Typical results

78%

win rate on 13.1 claims

−64%

chargeback ratio

9 hrs

saved every week

Disputes by outcome, last 90 days

1,284 cases

Won 58%

Avoided 20%

Pending 12%

Lost 10%

Ecommerce & DTC

Friendly fraud and “item not received” claims eat into margin on every order. RecoverIQ fights them with delivery and device proof.

Playbook live

Top dispute reasons

13.1

Not received

38%

10.4

Fraud

31%

13.3

Not as described

19%

13.6

Credit not processed

12%

How RecoverIQ helps

Carrier proof pulled automatically

Device + AVS match on every case

Auto-refund rules for low-value orders

Shopify and Stripe in one click

Typical results

78%

win rate on 13.1 claims

−64%

chargeback ratio

9 hrs

saved every week

Disputes by outcome, last 90 days

1,284 cases

Won 58%

Avoided 20%

Pending 12%

Lost 10%

02

/ Teams

One platform, every team.

Finance sees the money, operations gets its week back, and risk keeps the ratio safely out of the red.

Recovered this month

Synced

$48,930

Posted to NetSuite · 2 min ago

For finance

Close the books on chargebacks.

Recovered revenue reconciled to every payout, synced to your ledger automatically.

Hours saved

This quarter

1,244 hrs

Evidence gathered

00:00:41

Rebuttal written

00:01:52

Filed with Stripe

00:02:14

For ops & CX

Get your week back.

Disputes are handled end to end. Your team only steps in when an analyst flags something.

Chargeback ratio

Healthy

0.18%

0.9% threshold

You

For risk & payments

Keep the ratio in the green.

Live ratio monitoring with alerts long before you get near a network threshold.

03

/ Coverage

Every reason code. Covered.

Win rate

40%

85%

Visa

10.4

82%

Fraud

13.1

77%

Not received

13.2

71%

Cancelled recurring

13.3

58%

Not as described

13.5

52%

Misrepresent.

13.6

66%

Credit not proc.

13.7

61%

Cancelled merch.

12.6

84%

Duplicate

Mastercard

4837

71%

No authorization

4853

64%

Not as described

4855

75%

Not received

4834

83%

Duplicate

4841

69%

Cancelled recurring

4860

62%

Credit not proc.

4863

73%

Not recognised

4870

48%

Chip liability

Amex

F29

79%

Card not present

C08

74%

Not received

C28

67%

Cancelled recurring

C31

55%

Not as described

C02

63%

Credit not proc.

F24

70%

No card member auth

P08

81%

Duplicate

M10

46%

Vehicle rental

Discover

UA02

76%

Fraud

AA

72%

Does not recognise

RG

73%

Non-receipt

RM

53%

Quality

CR

66%

Cancelled recurring

DP

80%

Duplicate

CD

60%

Credit not proc.

NF

57%

Non-receipt funds

Average win rates across RecoverIQ merchants, last 12 months. 120+ reason codes supported in total.

“

We sell on three marketplaces and our own store. RecoverIQ is the first tool that handles disputes across all of them without us lifting a finger.

We sell on three marketplaces and our own store. RecoverIQ is the first tool that handles disputes across all of them without us lifting a finger.

We sell on three marketplaces and our own store. RecoverIQ is the first tool that handles disputes across all of them without us lifting a finger.

Portrait of Leo Martins
Portrait of Leo Martins

Leo Martins

COO, Orbital · Marketplace

Northwind

Halcyon

Vertex

Orbital

Kinfolk

  • New: RecoverIQ Alerts stop disputes before they happen

  • New: RecoverIQ Alerts stop disputes before they happen

  • New: RecoverIQ Alerts stop disputes before they happen

  • New: RecoverIQ Alerts stop disputes before they happen

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