Overview
Help Scout connects to RecoverIQ in a few clicks. Conversation history attached as customer proof. Once it is live, every new dispute arrives with the customer conversation already attached, so your team stops copying data between tabs.
What RecoverIQ uses
Tickets and full conversation threads
Customer replies that confirm an item arrived
Refund and return requests
Agent notes linked to the order
How the sync works
RecoverIQ only reads from Help Scout. Nothing in your Help Scout account is changed, which keeps the setup safe for teams with strict access rules.
Set it up
Open Settings, then Integrations, in RecoverIQ and pick Help Scout.
Sign in to Help Scout as an admin and approve read access to tickets.
Choose which inboxes or brands RecoverIQ should search.
Run the first sync. Disputes from the last 120 days are imported automatically.
